Build a personalized and secure AI Knowledge Base

Fluid Topics provides a turnkey knowledge base that can easily be deployed to create rich self-service experiences. You can customize every aspect of your knowledge base with a variety of “drag and drop” components. Create different types of pages, customize content, layouts, branding and other design elements for a better user experience that meets your current and future business needs.

We integrate seamlessly with your existing CMS, authoring tools, CCMS, helpdesk systems, and other enterprise applications, providing out-of-the-box connectors so your teams can maintain their existing workflows. Our platform ingests content in any format and centralizes it in a single, easily accessible location.

Organize your content with precision using advanced metadata management, ensuring it is consistently structured and easily searchable. By leveraging intelligent tagging and categorization, your information becomes effortlessly discoverable, enabling users to locate the exact content they need quickly and efficiently.

Meet the search engine that understands your customers as well as you do. We mix semantic search with keyword search, ensuring your customers find exactly what they’re looking for in milliseconds.

Our search engine adapts to a user’s behavior, interpreting the intent and context behind his queries. By incorporating preferences and context, it delivers personalized results that align with your user’s needs.

Fluid Topics enables companies to seamlessly configure and deploy ready-to-use GenAI applications. With our RAG-enabled chatbots, users can ask full-sentence questions through a chatbot and receive instant, natural language responses based on your company’s data.

Reduce the number of tickets with intelligent self-service recommendations directly from your knowledge base.

Assist your customers right within your applications. Our knowledge base widget helps customers access context-specific help or search for their queries related to the product without visiting your knowledge base.

Fluid Topics integrates with help desk tools, like Zendesk. This saves time and reduces back-and-forth by giving agents all the information they need about each customer’s case.